Refund policy

Refunds, Returns and Cancellations. All refunds are conditional upon our acceptance of a valid return of your order. In the case of a product exchange which we agree to, Cuela shall deliver the replacement product to your specified address. Cuela checks the conditions of all the products prior to shipping, hence the item(s) delivered are not refundable unless there are serious faults/defects that were undetected by visual inspection. Therefore, Cuela cannot accept returns for our products. However, in the following circumstances, you may request to cancel or amend your product order: (i) a product that is different in nature from the product described on the website and which you ordered; or (ii) damaged products. We reserve the right, to ask for evidence to support your claim. Cuela shall dispatch your replacement product within 7 days of receiving the non-conforming product sent back to us by you at your own cost. We also cannot guarantee that orders will be redirected if the incorrect shipping address was provided during the purchase. Please, make sure you have provided us with the correct shipping address and that the items listed on your shopping cart are the ones you want before confirming your order. At any time before we dispatch your order to you, you may request to cancel the sale and purchase agreement by written notice to us at Cuela. If we have already dispatched your order, no order cancellation is possible. Without prejudice to any other right of termination herein, in the event that the product(s) in your order are unavailable for any reason, Cuela may at any time stop the delivery of your order in transit, suspend further deliveries to you and/or unilaterally terminate the sale and purchase agreement with immediate effect by written notice to you.