Política de privacidad

Cuela’s Privacy Policy

Cuela values that our customers care about privacy, so we want to help you understand your privacy rights and how we use information about our website visitors. Cuela’s Privacy Policy applies to use of this website, including our social media pages, and its terms are part of Cuela’s Terms and Conditions of Use. Please, read Cuela’s Terms and Conditions of Use before using this website. By using the website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. By accessing the website on any computer, smart phone, tablet, or other device (collectively, “Device”), making a purchase from Cuela, or otherwise interacting with Cuela, you agree to the terms of Cuela’s Privacy Policy. If you do not agree to the policy, please do not use this website.

This privacy policy went into effect on the date noted at the top of this policy. Cuela may update our privacy policy from time to time. We recommend that you look for updates and changes to this privacy policy by checking this date when you access our websites. Cuela will notify you of any modifications to this privacy policy that might substantially affect the way we use or disclose your personal
information prior to the change becoming effective by means of a message on this website.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://cuela.coffee and/or https://shopcuela.com (the “websites”).

I. Personal information We Collect. When you visit the websites, we collect certain information about you and the services you use.

a. Information You Give Us. Some information we collect is provided when you use our services. This may include your first and last name, username, password, email address, postal address, phone number, credit card number, and any other information you give us. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

b. Information Cuela Collect Automatically.
i. Device and Usage Information. The information we collect automatically from your device, may include information about your web browser, the type of devise you are using, your internet service provider, internet protocol (IP) address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”. To collect this information we use, cookies, web beacons and similar technologies.

‣ “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

‣ “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/ time stamps.

‣ “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

ii. Purchasing information. Cuela may collect information about your transactions on our websites, including what products you purchase, how frequently you purchase them, any rewards or promotions associated with a purchase, and the products you have placed on your shopping cart (“Carrito”)
for future purchase. By gathering such information about you, we enhance the security of your transactions, and correct inaccurate information.

c. Information Cuela Collects from Other Sources. We may collect information you submit to a chat room, or a social network like Facebook, Instagram, Twitter or Google+. Some information we collect from you is publicly available. Also, we use such information to give you product recommendations, discounts, and special offers, that are more closely related to your interests.

II. How Do We Use Your Personal Information? We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confi rmations). Additionally, we use this Order Information to:
Communicate with you about orders, purchases, returns, services, accounts, contests, sweepstakes, changes of our Terms and Conditions of Use;
Process your purchase for products;
Communicate with you regarding your customer service inquiries and request information;
Send you promotions and special offers;
Maintain appropriate records for internal administrative purposes;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

III. Sharing your personal Information. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/
privacy. More specifically, we may share your information in the following circumstances:

We may share your information with service providers. Service providers provide us with support services, such as credit card processing, website hosting, email and postal delivery, product and delivery, and analytics services. For example, use Google Analytics to help us understand how our customers use the website -- you can read more about how Google uses your
Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may share your information with marketing service providers.
Marketing service providers work with us to develop and provide you, with promotions, events, or for other promotional purposes. For example, we use Mailchimp’s services to send our customers email campaigns about our services and products, and to share educational content. We may provide MailChimp, with certain contact information or other Personal Information about you such as your name, email address, address, or telephone number. You may have the opportunity to update some of this information by electing to update or manage your preferences via an email you receive from a Cuela. According to MailChimp’s Privacy Policy, Mailchimp does not sell your information. Please refer to Mailchimp, if you have any questions about how they use your data. If you don’t want to receive marketing emails from us, please let us so that we can remove you from our Contact List.

We may share your information when you give us consent and when you post on our websites and social media platforms.

We may share your information when sharing it will help us protect lawful interests. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

IV. Purchases on the website. By purchasing from https://cuela.coffee and https://shopcuela.com you understand and agree to Shopify’s Terms of Services, including Shopify’s Acceptable Use Policy (“AUP”) and Privacy Policy, and, if applicable, the Shopify API License and Terms of Use (“API Terms”) and the Shopify Data Processing Addendum (“DPA”) before you may sign up for a Shopify Account or use any Shopify Service. This website offers e-commerce related services, like but not limited to, shopping services, provided by Cuela. Cuela may also use the information to contact you if necessary. You also agree, that we may share information about you and your transaction with other companies in order to process your transaction, which includes fraud prevention, and credit card authorization.

V. Behavioral advertising. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt-out of targeted advertising by using the links below:
‣ Facebook: https://www.facebook.com/settings/?tab=ads
‣ Google: https://www.google.com/settings/ads/anonymous
‣ Bing: https://advertise.bingads.microsoft.com/en-us/resources/ policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/

VI.Do not track. Please note that we do not alter our website data collection and use practices when we see a Do Not Track signal from your browser.

VII.Your rights. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you are a resident of the state of California, you may contact us to request information about circumstances in which we share certain personal information with third parties for their marketing purposes and allow third parties to collect such information from our website. To request information please contact us as indicated in the Contact Us section of this Cuela’s Privacy Policy. California law provides you with the following rights with respect to your personal information:

(a) The right to request that we delete any personal information we have collected about you.
(b)The right to know what personal information we have collected 
used, disclosed and sold about you.

VIII.Data retention. When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

IX.Changes. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

X. Minors. This website is intended only for the use of persons age eighteen (18) or older that live in the United States or the Commonwealth of Puerto Rico. If you do not live in the United States or the Commonwealth of Puerto Rico, you must be considered an adult in your country of origin. If you are below eighteen (18) years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of the Terms of Service of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of the Website, including your purchase of our products; and (iii) your acceptance and compliance with the Terms and Conditions of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using the Website immediately. If you are a parent or guardian and believe we may have collected information about your child, please contact us as described in the "Contact Us" section of this Privacy Policy.

XI.California Residents Minors. If you are under 18 years of age, and reside in the state of California, and have an account with Cuela, you have the right to request the removal of unwanted information that you publicly publish on our website through social media, customer reviews or in any other way. You can contact us via email, via phone number or at the postal address below. Upon receiving such a request, we will make sure that the information is not publicly available on our website, but the information may not be completely or comprehensively removed from our system.

XII.Links to other third-party websites. Cuela may provide links to other websites for your convenience and information. Since these third-party websites are not owned, controlled, or operated by us, we cannot control how information collected by these linked websites will be used, shared, or secured. If you visit linked websites, we advise that you review the privacy policies posted at those websites. Cuela is not responsible for the content of linked websites or webpages, your use of them, or the information practices of their operators.

XIII. Cuela Messaging Service Privacy Policy

This Messaging Service Privacy Policy explains how Cuela (hereinafter, "Cuela," "We," "Us," "Our") collects, uses, and shares personal information about you in relation to Our text message marketing program (the "Messaging Service"). This Messaging Service Privacy Policy supplements Our Primary Privacy Policy. For more details, see the section titled "Primary Privacy Policy" below.

Changes to the Messaging Service Privacy Policy
We may revise this Messaging Service Privacy Policy from time to time in our sole discretion. If there are any material changes to this Messaging Service Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Messaging Service Privacy Policy if you continue to use the Messaging Service after the new Messaging Service Privacy Policy takes effect.

Personal Information We Collect
When you sign up for the Messaging Service, We collect personal information such as your name, phone number, and email address. When you use the Messaging Service to send or receive messages, We collect communications metadata (e.g., the time/date a message was sent or received) and the contents of any communications you send or receive via the Messaging Service.

We may also collect information about you using cookies or similar technologies on Our website or other digital properties. Cookies are small text files placed on device browsers that store preferences and facilitate and enhance your experience. Cookies enable personalization of your experience via the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, We will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your personal information if you contact Us with questions about the Messaging Service or for customer service.

Use of Personal Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.

Sharing of Personal Information
We may share your personal information as contemplated in Our primary privacy policy, if you consent to Us doing so, as well as in the following circumstances:

  • Third Parties that Help Provide the Messaging Service. We may share your personal information with third parties that help Us provide the Messaging Service (including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages).
  • Legal Requirements, Disclosures to Protect Us or Others. We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, Our, or others' rights, property, or safety; enforce Our policies or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.


Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.

Choices and Controls
Text messages may be sent via an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of Our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review Our Terms of Service.

Customer Care
If you are experiencing any problems with the Messaging Service, please visit https://cuela.coffee and submit the form with details about your problem or your request for support, or email customerservice@cuela.coffee.

Supplemental California Privacy Notice
This Supplemental California Privacy Notice only applies to Our processing of personal information via the Messaging Service that is subject to the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:


Category of Personal Information Collected by Us Categories of Third Parties Personal Information is Disclosed to for a Business Purpose
Identifiers • Service providers
Personal information categories listed in Cal. Civ. Code § 1798.80(e) • Service providers
Commercial information • Service providers
Internet or other electronic network activity • Service providers
Inferences drawn from other personal information to create a profile about a consumer • Service providers

The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above and in Our primary privacy policy.

Additional Privacy Rights for California Residents

Individual Rights under the CCPA.
The CCPA provides California residents with the right to request:

  • Access to Personal Information, including obtaining access to or a copy of your personal information.
  • Deletion of Personal Information

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact Us at customerservice@cuela.coffee. We will process such requests in accordance with applicable laws.

"Sales" of Personal Information under the CCPA. For purposes of the CCPA, unless otherwise stated in Our primary privacy policy, We do not "sell" personal information, nor do we have actual knowledge of any "sale" of personal information of minors under 16 years of age.

Non-Discrimination. California residents have the right not to receive discriminatory treatment by Us for the exercise of their rights conferred by the CCPA.

Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact Us at customerservice@cuela.coffee.

Verification. When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include confirming the email address or phone number associated with any personal information We have about you.

Primary Privacy Policy
By signing up to receive text messages from us, you also agree to Our Primary Privacy Policy. This Messaging Service Privacy Policy is strictly limited to the Messaging Service and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.


XIV.Contact us. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at cuelacoffee@gmail.com or by mail using the details provided below:

Tres Cafeteros LLC.
[Re: Privacy Compliance Officer, Gustavo Fadhel]
Calle 8 D27 Paseo Mayor, San Juan, P.R. 00926

Copyright © 2020 Tres Cafeteros, LLC | All rights reserved


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