Frequently Asked Questions

Yes, we ship to the United States and international shipments as well. Please include a phone number in case the mail service has to contact you for any questions about the address.

No, at the moment everything is online but you can place the order on our platform and a notification is sent via email as soon as the order is ready. For pickup at our facilities, it is important to select the pickup option at the time of purchase.

Cuela's operations team will be completing your order and shipping it within one to three business days of placing your order. If you do not do it on the days mentioned, we will be communicating to let you know the status of your order.

Cuela's operations team will be completing your order and packing it within one to three business days of placing your order. As soon as it is packed, a notification will be sent via email with our contact information and location so that you can pick it up.

If your order is backordered, the first step is to access your tracking number provided on your order. If you do not have any relevant information or if the package is still late, you should contact the requested mail service so that they can provide you with concise information. If you are not successful, you can contact us at customerservice@cuela.coffee to help you in the process.

When we make pre-sales we accumulate the orders so that they go out on a particular day. The day is notified on the product page.

We work with the largest sizes that a producer can offer me. They usually ship from 14oz to 16oz. However, there are some producers that only offer us 12oz but they are excellent coffees that we find essential that they are part of the subscription. You have the option to select as many as you want but our recommendation is that you select one per month.

Yes. Just go to the cafe you want and just below the product description you will see the option that says subscribe and save 5%. Press it, select the frequency and hit the add to cart or buy now button.

No, the subscription has a shipping of $5.19 for a total of $23.18 in your recurring charge. Depending on the place of shipment, shipping may vary in price.

We work with a minimum inventory. In order to maintain the freshness of our products, we order the coffee weekly and we try not to have more than 3 days of roasting.

Within the coffees that we work with 100% from Puerto Rico we have:

Café Don Luis from Yauco: Coffee farmer - Luis Roig
Café Roig from Guayanilla: Coffee farmer - Tato Roig
Café Gripiñas from Jayuya: Coffee farmer - Luis Valldejuly
Café Don José from Jayuya: Coffee farmer - José Martínez 
Café Tres Picachos Gourmet from Jayuya: Coffee farmer - Marta Rivera
Café Papamín de Bo. Calabazas from San Sebastián: Coffee farmer - Jimmy González
Terrafé de Toro Negro from Juana Diaz: Coffee farmer - Alfonso Pérez
Café Perla Negra from Adjuntas: Coffee farmer - Natalia Vélez
Don Pello Specialty from Jayuya and Utuado: Coffee farmers: Miguel Torres and Kenneth Rivera
Hacienda Muñoz: Elaborated in San Lorenzo by Hector Muñoz, but the harvest is from Yauco by coffee farmer Nacho Pintado
Café Hacienda San Pedro from Jayuya: Coffee farmer - Roberto Atienza
Café Hacienda Prosperidad: Coffee farmer - Alberto Atienza
Café Nativo from Bo. Collores, Jayuya: Coffee farmer - Jean Giuliani
Baraka Coffee 24/7 from Yauco: Coffee farmer - Luis Roig
Alquimia from Juana Díaz: Coffee farmer - Alfonso Pérez
Café Salomon from Juana Díaz: Coffee farmer - Anette Giuliani
Gustos Coffee from Yauco: Coffee farmer - Nacho Pintado
Café Abuelo Domingo from Ponce: Coffee farmer - Rigoberto Ramos

Yes. To do this, please write an email to customerservice@cuela.coffee. We will quote you the box again according to the cost of the coffees you wish to exchange.

Yes. To request a quote or more information about this service, please write to enio@cuela.coffee or gustavo@cuela.coffee.

Yes. To request a quote or more information about this service, please write to enio@cuela.coffee or gustavo@cuela.coffee.